White Sky, Inc. Privacy Policy.

At White Sky, Inc., we highly respect the privacy of our customers and strive to protect our most important asset—our relationship with you. Our business is focused on our customers' ability to shop, bank and invest online with confidence, so we recognize and understand the critical need to protect your personal information.

Please review our privacy policy below. The term "personal information" refers to information that personally identifies you.

How and why we use your personal information.

We ask for personal information when you place an order with us, register your product, answer a survey, enter a contest, correspond with us for technical support or engage in certain other activities on our Web site. It will be clear what we need to know to fulfill your request and how the information you provide to us will be used.

For instance, we will ask you for your name and contact information such as mailing address, phone number, and email address when you purchase or register a product from us. We may use your contact information to tell you about products or services we think might interest you or to invite you to participate in a product or service-related survey. Or, if you request assistance with ID Vault, we will ask you about your computer and the sites you access in order to help us assist you.

You may choose not to give us personal information, but we may not be able to complete the transaction or fulfill your request.

This website is not designed for use by children. We will never knowingly request information from children. Our website is designed for adults; this website is not designed for use by children under the age of 13.

  • We do not sell or rent personal information of our customers.

  • We do not share personal information about our customers with anyone outside of White Sky, Inc. for promotional or marketing use.
Your information and our relationships with third parties.

We retain outside services to help us better serve our customers, such as technical support and order processing. We demand that these service providers be contractually required to keep the personal information of our customers secure and confidential and only on behalf of White Sky, Inc.

Occasionally, we have limited relationships with business partners who provide co-branded services. We clearly identify their sites, services or products. When you request any of these products or services, you permit us to provide your personal information to the partner to fulfill your request.

If government or law enforcement action, such as a court order, subpoena or search warrant, requires us to, we may disclose your personal information.

How we protect your personal information.

Using industry-recognized security safeguards, such as firewalls and encryption techniques, we actively work to protect your personal information, whether it is from loss, misuse or unauthorized alteration. If you send us sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us.

We conduct both internal and external reviews of our security procedures. Additionally, all of our employees are trained and required to safeguard your personal information.

We regularly adapt these safeguards in response to changing requirements and technological advances.

How we use and protect your personal information on the Web.

Like many Web sites, we use a variety of technologies, such as cookies and Web beacons, which allow us to make your visit to our Web site easier by recognizing you when you return and help to provide you with a customized experience.

About Cookies
Cookies are pieces of information that our Web site provides to your browser. By default, browsers accept and maintain cookies. Cookies allow us to track overall site usage and determine areas users frequent, while allowing us to customize your visit to our Web site by recognizing you when you return.

You may choose to not set cookies while visiting our Web site, however, this could limit your access to particular areas of the site. To change your cookie preferences, go to the "Help" menu of your browser.

About Web Beacons
Web beacons also allow us to tell which pages users access on our website. Also known as single-pixel GIFs, Web beacons are invisible graphical images found in emails. This gives us information as to how many people open our emails and which pages on our Web site have been visited.

How to contact us as to how you want us to use your personal information.

When product updates or new products become available, we may use your contact information to notify you. However, you may tell us if you don't want us to contact you for promotional purposes, or specify your contact preferences, which only apply to marketing contact.

At times, we may need to contact you regarding issues related to product usability or critical messages relating to your service or software, such as service messages, subscription renewal information or legally mandated notices.

You can update or correct your contact information involved with your White Sky, Inc. account at any time by emailing privacyteam@whitesky.com or writing us at: Privacy Team, White Sky, Inc., 1825 S. Grant Street, Suite 250, San Mateo, CA 94402.

You can contact us.

If you have privacy-related questions that are not addressed here, please contact the Privacy Team at privacyteam@whitesky.com, or write us at Privacy Team, White Sky, Inc., 1825 S. Grant Street, Suite 250, San Mateo, CA 94402. The Privacy Team cannot respond to requests for product technical support.

If you require technical support for ID Vault, please contact ID Vault Customer Support at support@whitesky.com.

If we make a significant change to our privacy policy or practices regarding personal information, we will update our policies and prominently post it on our Web site.